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Terms of service

Perfect. This is your master Terms & Conditions (T&C) Policy — written to:

  • Protect you legally

  • Support your refund + subscription policies

  • Help with chargebacks

  • Stay bank-safe and Shopify-safe

You can paste this into your Terms of Service / Terms & Conditions page in Shopify.


Terms & Conditions

Overview

This website is operated by Kinship. Throughout the site, the terms “we”, “us”, and “our” refer to Kinship. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by the following Terms & Conditions.

By placing an order, you confirm that you have read, understood, and agreed to these terms.


Eligibility

By purchasing from our website, you confirm that:

  • You are at least 18 years of age.

  • You are authorized to use the payment method provided.

  • The information you provide is accurate and complete.


Products & Use

Our products are intended for general wellness and skincare use.

Products are not intended to diagnose, treat, cure, or prevent any disease.

Always consult a qualified healthcare professional before use if you have medical concerns.


Orders & Processing

All orders require 10–14 business days for processing before shipment to ensure quality control and product preparation.

By placing an order, you acknowledge and agree to this processing timeframe.

Orders may only be canceled within 12 hours of purchase. After that window, orders enter processing and cannot be canceled.


Shipping & Delivery

Once shipped, delivery times vary by location.

Orders marked as delivered by the shipping carrier are considered fulfilled.

We are not responsible for:

  • Incorrect addresses entered at checkout

  • Stolen packages

  • Carrier delays beyond our control


Refunds & Returns

Refund eligibility is governed by our Return & Refund Policy.

Refunds are only available for products that have been delivered.

Refund requests must be submitted within 60 days of confirmed delivery.

Shipping fees are non-refundable.


Subscription Terms

By selecting a subscription purchase option, you agree to recurring billing.

Subscriptions are structured as a minimum two-cycle (8-week) commitment.

Cancellation must be submitted at least 24 hours before the next billing date.

Orders already processed or shipped cannot be canceled.

Subscription renewals already processed are not eligible for cancellation.


Chargebacks & Disputes

Customers agree to contact our support team prior to filing a chargeback.

We reserve the right to submit documentation including:

  • Order confirmation

  • Processing timeframe disclosure

  • Delivery confirmation

  • Policy agreement

Fraudulent chargebacks may result in account suspension.


Limitation of Liability

To the fullest extent permitted by law, Kinship shall not be liable for any indirect, incidental, or consequential damages arising from product use or website use.


Modifications

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of our site constitutes acceptance of any changes.


Governing Law

These Terms shall be governed in accordance with the laws of the United States.